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Getting your payment checkout flows right

Moderated by Payments Consulting Network research director Catherine Batch, a session at the June 16th-17th Seamless Asia online conference entitled ‘getting your payment checkout flows right’ addressed how the pandemic has accelerated digital payments and increased the number of people clicking ‘pay online’ by up to 80%. Joining the discussion was Satya Tammareddy, Head of Sales – Southeast Asia for Stripe; Kannan Rajaratnam, Regional Director of Payments & Customer Operations for Zalora; and Wai Hong Fong, Chieftain and Co-Founder of Storehub. The three key themes the panel explored were technology, customer [...]

RBA Submission – Review of Retail Payments Regulation Consultation Paper

Payments Consulting Network (which powers Merchant Pricing Hub) has made a submission to the Reserve Bank of Australia in relation to its Review of Retail Payments Regulation Consultation Paper. Over the last 12 months we have supported over one hundred small, medium, and large businesses, industry associations, and not-for-profit organisations, to lower the cost of payments and improve service levels. Least-cost routing has been an important enabler in helping us achieve significant cost savings for clients. The submission outlines our position and observations on least-cost routing, dual-network [...]

Liz Beggs joins Payments Consulting Network

Payments Consulting Network is pleased to announce that Liz Beggs has joined the team. Her experience will prove particularly valuable in supporting clients leverage Merchant Pricing Hub’s services to reduce the cost of payments acceptance. Liz has over 25 years’ experience holding senior roles in the payments, telecommunications, banking, postal, finance and not-for-profit sectors. A results-oriented professional, Liz brings expertise in various areas including payments, strategic planning and implementation, financial and commercial modelling and application, business analysis, eCommerce and product development and management. Specialising in payments, Liz has worked with many retailers to develop their payments strategy and to understand [...]

Q&A with Mac Wang at Stripe

During the 12 months to February 2021, Australians spent almost $47 billion on online retail, equating to around 13% of total retail sales, and about 48% higher than for the 12 months to February 2020.[i] As a result, accepting online payments has become increasingly important for retailers. For time poor small business owners, the ability to process online payments within hours of completing an online application form and seamless integration with existing systems (e.g. Xero) are important criteria when selecting [...]

Building a Successful Omnichannel Experience

The COVID-19 pandemic in 2020 resulted in significant change in consumer behaviour in Australia as store closures due to lockdowns caused more people than ever before to shop online. Based on research by Australia Post, more than 200,000 new shoppers purchased something online for the first time, and over a third of new shoppers made multiple purchases in April 2020.[i] This experience has been reflected in international research with an Adyen Retail Report on the retail and food and beverage businesses across Europe, [...]

Interview with Mark Nagy of DataMesh

Payments Consulting Network managing director, Mangala Martinus, recently caught up with Mark Nagy, CEO of DataMesh Group, to discuss how the company is addressing merchant requirements and future payments trends.

Least-cost routing explained

Merchants across Australia are faced with constant pressure on margins. Given that payment costs can be significant, it’s not surprising that merchants are paying increasing attention to them. We’ve done some homework to help you understand least-cost routing, the benefits, and considerations. What is least-cost routing? Least-cost routing is where a merchant chooses to route a debit card transaction to the lowest cost network for that transaction, which in many cases will be the eftpos network. ‘Least-cost routing’ is [...]

Peak industry associations join forces to promote least-cost routing

Five of Australia’s leading retail industry associations have called on banks to be more proactive in educating their business customers on least-cost routing and making it easier to access the huge savings to be achieved by it.  COSBOA, the Australian Retailers Association, National Retail Association, Master Grocers Australia and the Australian Convenience and Petroleum Marketers Association, say it’s time for Australian banks to be called out on their lack of transparency and efforts to inform businesses that they have [...]

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Events

Join TFN Virtual Live and Make a Difference

The Funding Network Australia is a charity partner of Payments Consulting Network under our Giving Program and is one of the beneficiaries of the Merchant Pricing Hub Pricing Comparison service. The Funding Network Australia is thrilled to announce that a very special TFN Virtual Live event will be taking place on Thursday 12 August, in partnership with the Australian International Development Network (AIDN). AIDN is a collaboration between private sector individuals, philanthropists, donors, corporate and government agencies that exists to encourage more and [...]

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Buy Now Pay Later Summit Asia Pacific 2021

The global BNPL market is set to grow from US $7 billion in 2019 to US $34 billion in 2027, with a compound annual growth rate of 21%, according to recent reports. And Asia Pacific will be the fastest growing region. Add in the amazing e-commerce growth in the region owing to the COVID-19 pandemic and the potential grows even further. We’ve already seen amazing growth in Australia’s BNPL market, and now Southeast Asia is next on the list. With a [...]

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