Functional Expertise


Key Performance Metrics
Benchmark key performance metrics against peers and the industry

Bid Management

Tenders and Proposals
Manage bid teams comprising internal stakeholders and external partners

Business Cases

Develop business cases including detailed financial models and projections

Business Process Re-engineering

Improve Operational Efficiency
Leverage Lean Six Sigma and other tools to improve business processes

Change Management

Processes and Models
Implement the latest change management techniques, processes and models

Channel Strategy Development and Execution

Optimise and Integrate
Optimise channel utilisation to achieve business outcomes

Contract Negotiation

Achieve Win-Win Outcomes
Practical support during contract negotiations to achieve win-win outcomes

Event Management

Client and Industry Events
Execute effective high impact client conferences, courses and marketing events

Financial Modelling

Excel Based Models
Develop advanced Excel based financial models and analysis

Industry Representation

Lobbying and Compliance
Representation and lobbying at key industry forums and committees

Industry Roundtables

Executive Industry Forums
Chair the Australian ATM Roundtable and developing further roundtables

IT Strategy Development and Execution

Architecture and Structure
Develop an IT strategy aligned with business objectives

Logistics and Supply Chain

Optimise the Supply Chain
Build new delivery channels or review existing operations to unlock value

Market Research

Market, Product and Competitor Analysis
Indepth research on the competitive landscape and market opportunities

Marketing Communications

Communicate Effectively
Communicate using the appropriate mix of language, knowledge and tools

Marketing Strategy Development and Execution

Support Corporate Objectives
Create a roadmap to create shareholder value

Media Relations

Ensure Widespread, Positive Coverage of a Message
Inform the public about the organisation's mission, offerings and positioning

Organisational Design

Respond to Constant Change
Organisational design is an enabler to help respond to changes in external dynamics

Program and Project Management

Delivery and Execution
Manage and deliver enterprise and industry-wide projects

Risk Management and Compliance

Adapt to New Requirements
Understand industry regulation, fraud risk liability and tools to mitigate fraud

Segmentation and Campaign Development

Build Appropriate Messages
Segment based on a range of demographic criteria

Social Media

An Evolving Channel
Leverage social media to engage with your customers and build brand presence

Strategic Planning

Facilitation of the Strategic Planning Process
Workshop facilitation and program management of the strategic planning process

Strategic Sourcing

RFP Management
Develop strategic vendor relationships by running well executed RFP and procurement processes


Payments Industry Training, Workshops, and Masterclasses
Indepth business and technical training from industry experts


Implement Sound Merchant Underwriting Practices
Acquirers require risk identification capabilities to be implemented