Pankaj is a results oriented versatile leader with consistent performance in business strategy formulation and execution, people development and customer satisfaction. He has over 17 years’ experience in varied leadership roles across the financial services and payments industries.
He has a proven track record in developing and executing innovative and practical business strategy based on detailed market and financial analysis that delivers profitable long term strategic outcomes. He is an expert on ecommerce and played a key role specifically for implementation of second factor authentication for the Internet and IVR channels in India.
He holds a Bachelor of Technology (B.Tech.) Chemical Engineering degree from Anna University, Chennai.
- Prior and Other Companies: HDFC Bank, ICICI Bank & Citibank
- Prior and Other Consulting Clients: Cipher Capital Advisors, Vernalis, Cards & Payments Round Table and regular consulting for investment banks, companies in the financial services sector and for non-traditional companies interested in expanding their presence and strategic investments in the payments arena
- Functional Expertise: Business cases; Business continuity processes; Business model development; Business process re-engineering; Fund raising; Industry representation; Industry round tables; Leadership coaching; Organisational design and corporate restructuring; Payments application architecture design and review; Payments system operational rules and governance; Product strategy development and management; Program and project management; Public speaking; Presentations and coaching; Risk management and compliance; Sales management; Stakeholder and vendor management; Strategic planning; Strategy development and execution; Training
- Industry Expertise: Bill payment; Business payments; Cards (credit, commercial, charge, debit, pre-paid); Clearing systems; Consumer finance; Contactless and NFC; E-commerce; Emerging payment innovations; EMV; Fraud detection and management; ISO8583 messaging standards; Issuer and acquirer payments processing; Merchant acquiring; Mobile payments; Payment networks; Payments platforms/systems; PCI DSS; POS; Real-time account to account payments; Switching and Transaction banking