Our Team (Change Management)

Duane Smith

Duane Smith

Associate, Brisbane

duane.smith@paymentsconsulting.com

For more than 20 years Duane has a proven track record as a project manager across diverse industries and commercial activities. More recently Duane has set-up and run PSP/payment facilitator companies at CEO level.

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Example projects include: business improvement and best practice, payments product design, new company start-ups, business development, organisational design and change, feasibility studies, PCI DSS level 1 compliance, BPO customer support, software development and commercialisation, venture capital raising, and initiation and execution of joint venture partnerships. He holds a Bachelor of Commerce and Bachelor of International Business from Griffith University. Duane has completed project management training courses in Melbourne and London with Shell.

George Nearchou

George Nearchou

Associate, Sydney

george.nearchou@paymentsconsulting.com

George has over 30 years’ experience in commercialising technology, developing innovative customer relationship processes, leading large multinationals and a proven track record in growing high tech businesses serving banking, retail and healthcare. He has held roles as General Manager of Group Strategy, VP of Sales and Marketing, International Marketing Director and Managing Director.

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Over the last 10 years he has developed strategic partnership and business models based on pragmatic methodologies that have helped many businesses transform into companies with a sustainable competitive advantage both in Australia, New Zealand and South East Asia.

George has also spent many years investigating the end-to-end cash cycle and how to best lower the total cost of cash for retail banking, major retailers and hospitality. He has experience in integrating the latest in ATM, IDM, and recycling technologies, with the right software and security solutions supported by single point managed services to optimise and streamline cash handling minimising the total number of touch points and lowering the total cost. He Holds a BSc in Physics, Psychology at ANU, Masters Business Marketing at UNSW and post graduate studies at Harvard Business School on Building Competitive Advantage, Strategy and Managing Change.

Eric Mowbray

Eric Mowbray

Associate, Melbourne

eric.mowbray@paymentsconsulting.com

Eric has 20 years of consulting experience, helping organisations with technology management, commercial advice, training and mentoring. He operates at the intersection of technology, people and processes. He is experienced with technology that interfaces to the public - retail systems (EFT-POS, smartcards), customer operated payment and public transport.

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Eric has managed complex technology projects with multiple vendors. He is a natural change manager, helping to create a culture for real and lasting business change.

Eric is adept at handling multiple stakeholders and diverse interest groups. He has extensive international experience and is sensitive to other cultures.

Reed Li

Reed Li

Associate, Sydney

reed.li@paymentsconsulting.com

Reed has worked for eight years as an advisor and consultant in the financial services sector throughout the Australasian region. Reed has worked with retail and commercial issuing and acquiring banks, payment processors, telecommunications, alternative payment providers and government institutions on growth strategy, product strategy, sizing and credit risk benchmarking.

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Reed has previously worked for Deloitte Private in both an audit and transaction advisory capability. Here he gained experience in the health, manufacturing, distribution and auto industries. He has also worked for Macquarie Capital Advisors as an analyst in the Property Investment Banking team. Reed is a member of the Institute of Chartered Accountants Australia and holds a Bachelor of Commerce from the University of NSW with majors in Finance and Accounting.

Luis Fernandes

Luis Fernandes

Associate, Sydney

luis.fernandes@paymentsconsulting.com

Luis has over five years experience in the consulting environment mainly in financial services and payments industries across multiple regions. Luis helped several organisations to improve their performance by delivering innovative and sustainable ideas, while identifying opportunities both inside and outside the organisation.

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Luis holds several academic studies: a Master of Business Administration from the Vrije Universiteit, Netherlands; a Master in International Business and a Master in Commerce from the University of Sydney where he was honored with "Recognition of Academic Achievement and Valued Contribution".

Expertise